Legal

Cancellation & Refund Policy

Last updated: 4 November 2026

This policy explains what happens if you cancel or change a booking, if we have to cancel, and how refunds are paid. Where a proposal states different cancellation terms for a specific service, the proposal applies.

1. Cancelling a booking

To cancel, email us or message us on WhatsApp. The cancellation takes effect on the day we receive it. Unless your proposal states otherwise, these charges apply:

Notice before the first service date	Cancellation charge
60 days or more	10% of the total price
59 to 31 days	30% of the total price
30 to 15 days	50% of the total price
14 to 8 days	75% of the total price
7 days or less, or no-show	100% of the total price

2. Non-refundable items

Flight, train and event tickets (including Formula 1 race tickets and hospitality) once issued.
Hotel rooms booked at non-refundable rates and peak-period or event-week accommodation, when stated in the proposal.
Third-party package tours, which follow the cancellation terms of the organising tour operator stated in the proposal.

3. Changes

Changes to names, dates or services are made where suppliers allow them. Any price difference and supplier change fees are charged; a change of date may be treated as a cancellation if the supplier requires it.

4. If we cancel

If we have to cancel a confirmed service for reasons within our control, you receive a full refund of the amount paid for that service, or, if you prefer, an alternative of equal or higher standard.

If a service is cancelled by events beyond our control (for example extreme weather, flight cancellation by the airline, closure of a site or government action), we refund what we recover from suppliers and offer alternative arrangements where possible.

5. Unused services

Services not used during your trip (for example a missed tour because of late arrival) are not refundable, unless the supplier agrees to a refund.

6. How refunds are paid

Refunds are paid to the original payment method: to the same card for card payments, or to the paying bank account for transfers.
We issue refunds within 14 days of the cancellation being confirmed or of receiving funds back from suppliers. Card refunds usually appear on your statement within 5–10 working days after we issue them.
Refunds are made in the currency of the original payment. We are not responsible for exchange-rate differences or charges made by your bank.

7. Travel insurance

We strongly recommend travel insurance with cancellation cover from the moment you book, as it may cover cancellation charges in situations such as illness.

8. Contact

For cancellations, changes or refund questions: info@primecareholidays.com · WhatsApp +90 533 518 81 72.